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Customer Service
Customer Service is a course category that encompasses the skills, strategies, and principles necessary to deliver exceptional service to customers. It focuses on cultivating effective communication, problem-solving, and interpersonal skills to enhance customer satisfaction, build lasting relationships, and ensure positive experiences throughout various industries and organizational settings.
Enhancement of Customer Service Skills in the Public Sector
Venue Start Date End Date Fee ($)
Singapore (Republic of Singapore) 13 Oct 2025 17 Oct 2025 2000.00
Harare (Zimbabwe) 07 Jul 2025 11 Jul 2025 2000.00
Dar es Salaam (Tanzania) 04 Aug 2025 08 Aug 2025 2000.00
Accra (Ghana) 07 Jul 2025 11 Jul 2025 2000.00
Customer Centric Management in the Public Sector
Venue Start Date End Date Fee ($)
Zanzibar (Tanzania) 16 Jun 2025 20 Jun 2025 2000.00
Mombasa (Kenya) 31 Mar 2025 04 Apr 2025 2000.00
Johannesburg(SA) 08 Sep 2025 12 Sep 2025 2000.00
Kampala (Uganda) 27 Oct 2025 31 Oct 2025 2000.00
Enhancement of Customer Service delivery in the Public Sector
Venue Start Date End Date Fee ($)
Washington DC (United States) 29 Sep 2025 03 Oct 2025 2000.00
Harare (Zimbabwe) 27 Oct 2025 28 Nov 2025 2000.00
Abuja (Nigeria) 07 Jul 2025 11 Jul 2025 2000.00
Accra (Ghana) 04 Aug 2025 08 Aug 2025 2000.00
Quality Service delivery and Customer Satisfaction in the Public Sector
Venue Start Date End Date Fee ($)
Nairobi (Kenya) 27 Oct 2025 31 Oct 2025 2000.00
Dubai (UAE) 14 Jul 2025 18 Jul 2025 2000.00
London (England) 15 Dec 2025 19 Dec 2025 2000.00
Zanzibar (Tanzania) 27 Jan 2025 03 Jan 2025 2000.00
Customer Service & Public Relations in the Public Sector
Venue Start Date End Date Fee ($)
Kigali (Rwanda) 08 Sep 2025 12 Sep 2025 2000.00
Dar es Salaam (Tanzania) 21 Jul 2025 25 Jul 2025 2000.00
Washington DC (United States) 31 Mar 2025 04 Apr 2025 2000.00
Guangzhou (China) 16 Jun 2025 20 Jun 2025 2000.00
Nairobi (Kenya) 15 Dec 2025 19 Dec 2025 2000.00
Dubai (UAE) 27 Oct 2025 31 Oct 2025 2000.00
London (England) 31 Mar 2025 04 Apr 2025 2000.00
Zanzibar (Tanzania) 08 Sep 2025 12 Sep 2025 2000.00
The Journey to build a Customer Centric Organization in the Public Sector
Venue Start Date End Date Fee ($)
Singapore (Republic of Singapore) 06 Oct 2025 10 Oct 2025 2000.00
Mombasa (Kenya) 24 Mar 2025 28 Mar 2025 2000.00
Washington DC (United States) 27 Oct 2025 31 Oct 2025 2000.00
Guangzhou (China) 06 Oct 2025 10 Oct 2025 2000.00
Achieving Customer Service Excellence
Venue Start Date End Date Fee ($)
Dubai (UAE) 07 Jul 2025 11 Jul 2025 2000.00
London (England) 27 Jan 2025 31 Jan 2025 2000.00
Zanzibar (Tanzania) 04 Aug 2025 08 Aug 2025 2000.00
Dar es Salaam (Tanzania) 01 Dec 2025 06 Dec 2024 2000.00
Customer Satisfaction & Loyalty
Venue Start Date End Date Fee ($)
Accra (Ghana) 13 Oct 2025 17 Oct 2025 2000.00
Kigali (Rwanda) 26 May 2025 30 May 2025 2000.00
Mombasa (Kenya) 08 Sep 2025 12 Sep 2025 2000.00
Guangzhou (China) 23 Jun 2025 27 Jun 2025 2000.00
TQM in Public Relations & Customer Service in the Public Sector
Venue Start Date End Date Fee ($)
Nairobi (Kenya) 15 Dec 2025 19 Dec 2025 2000.00
Dar es Salaam (Tanzania) 18 Aug 2025 22 Aug 2025 2000.00
Kampala (Uganda) 26 May 2025 30 May 2025 2000.00
Mombasa (Kenya) 07 Jul 2025 11 Jul 2025 2000.00
Managing Customer Relationship in the Public Sector
Venue Start Date End Date Fee ($)
Accra (Ghana) 27 Oct 2025 31 Oct 2025 2000.00
Kigali (Rwanda) 29 Sep 2025 03 Oct 2025 2000.00
Washington DC (United States) 26 May 2025 30 May 2025 2000.00
Guangzhou (China) 31 Mar 2025 04 Apr 2025 2000.00
Course Categories
Business Information Technology
Customer Service
Finance and Accounting
Human Resource Management
Leadership and Strategic Planning
Legal & Contracts Management
Management
Management Analysis and Operational Auditing
Project Management
Public Relations
Quality Management
Secretary & Office Management
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Customer Service
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Management
Management Analysis and Operational Auditing
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Public Relations
Quality Management
Secretary & Office Management
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