Skills Enhancement on Emotional Intelligence in the Public Sector

Course Overview:

People with emotional intelligence are usually more successful in life. This is because they manage themselves better and they get along with other people much more easily compared to those who are easily emotionally stressed. Emotional excellence is characterized by the ability to understand and control emotions, be motivated to succeed in their endeavours, able to empathize and communicate effectively.

This course equips leaders with skills to help their teams deliver organizational goals. You will learn how to manage your soma (body), psycho (thoughts and feelings), and pneuma (the spiritual heart) to develop emotional excellence in your life. You will also develop skills to help your employees be open to new ideas and communicate effectively. If you’ve mastered this, you’ve mastered life.

Course Objectives:

At the end of this course, the participants will be able to:
Develop emotional excellence in yourself and in others
Create a work culture where employees feel they add value
Motivate employees effectively
Develop positive eustress in your life
Develop a healthy work-life balance
Nurture teamwork among your employees
Break communication barriers
Create positive relationships

Course Coverage:

Topic 1: Advanced Understanding of Emotional Intelligence and Emotional Excellence:

History of Emotional Intelligence
Emotional Intelligence (EI) Defined and Applied at Work
Emotional Intelligence Blueprint
Developing Optimism and Overcoming Pessimism
Validating Emotions in Ourselves and Others
Applying Emotional Excellence at Work

Topic 2: Understanding and Managing Emotional Stress, Anxiety & Depression:

Understanding Emotional Stress
Stressors On Our Lives
Anxiety and Depression
Recognizing Anxiety Disorders
Dealing with Post-traumatic Stress Disorder
Managing Depression

Topic 3: Understanding Human Development for Building a Healthy Self-esteem:

Understanding Healthy Human Development
Applying the Erikson’s Stages of Psychosocial Development
Improving Self-esteem
Understanding Our Inner Dialogue
The Power of Thought
Create What You Want

Topic 4: Emotionally Excellent Relational Skills:

Creating Positive Relationships
Growing Our Self-awareness
Breaking Communication Barriers
Applying Effective Communication Strategies
Frames of Reference
Creating Synergy in Teams

Topic 5: Emotional Excellence for Work-Life Balance:

Eustress and How It Affects Us
Building a Solid Foundation
Mental Strategies
Managing Distress at Work
Holistic Management of Negative Stress
Developing an Action Plan

Targeted Groups:

All leaders who want to create an emotionally excellent workplace that is productive